2019 Annual Impact Report

Our Mission is to Create Economic Stability through Financial Advocacy and Counseling. CCCSMD – also known as Consumer Credit Counseling Service of Maryland and Delaware, Inc. – has been helping thousands of consumers and families regain control of their financial lives and set them on their path to financial independence since 1966. CCCSMD utilizes a holistic approach focusing on the individual and their unique goals and circumstances.

The services that we received from CCCSMD were absolutely awesome! They were very knowledgeable and explained to us the steps we needed to take to improve our credit. In addition, they was very patient with all the questions we had. I would definitely recommend this program to a friend. As an update; my husband and I are currently working with a realtor and lender in hopes to move into our first home by June 2020. – Lateya Sport, CCCSMD Client

Financial Counseling

29,129

# of Calls

2,960

# of Completed Sessions

$17,700

Avg. Decrease in Debt

Homeownership Counseling and Education

748

# Completed Individual Sessions

# of Pre-Purchase Workshops

1,063

# of Attendees at Pre-Purchase Workshops

Financial Education and Outreach

1,515

People attended 135 Financial Education Workshops

10,000+

People reached through events and awareness campaigns

What is Being Said about CCCSMD

97.67%

Almost 100 percent of clients would
recommend CCCSMD to
a friend or family member

I didn’t believe I had the money to pay my debt off. (My Financial Advocate) showed me where I could reduce some of my expenses and put more money towards becoming financially secure. – April, Florida CCCSMD Client

Up Next for 2020:

Winter 2019

Deployment of the Google Non-Profit Ad Grant Advertising

Spring 2020

Rebuild the brand messaging for CCCSMD to better communicate with would-be clients on the website and other materials

Fall 2020

Addition of consumer tools for a more engaging and interactive experience