2020 Annual Impact Report

Our Mission is to improve the financial lives of the individuals and communities we serve through Financial Advocacy and Counseling. CCCSMD – also known as Consumer Credit Counseling Service of Maryland and Delaware, Inc. – has been helping hundreds of thousands of consumers and families regain control of their financial lives and set them on their path to financial independence since 1966. CCCSMD utilizes a holistic approach focusing on the individual and their unique goals and circumstances.

It really helped me a lot financially and mentally also when I first called to start my debt reduction action plan; I was working with a lady name Ms. Carol she was very genuine nice and very helpful through every step of the way and towards the end of the program, I had the pleasure of meeting Cierra which was very helpful and genuine. I appreciate this program whole heartedly…. THANK YOU MUCH.

Michele Powell – a former DMP client

Financial and Housing Counseling

24,210

# of Calls

3,392

# of Completed Sessions

Working with CCCS has had such a huge impact on my sense of financial security. Thanks to their efforts, I was able to consolidate my debt and pay it off through a manageable plan. I would not have been able to do this alone. CCCS took the reins, negotiated with my lenders and coordinated all of my payments in a way that was fair and easy to understand. It took a few years for me to pay off my debts, but when I finally did, I felt much more secure. Being without debt puts me in a position to save for my goals, invest in retirement and build equity – none of which I could have done before working with CCCS. They are a fantastic organization who works one-on-one with people like me – not only making my life a little freer, but also mitigating the larger consequences of consumer debt on the economy. I’m truly grateful that they exist!

Christy Zuccarini

Homeownership Education

# of Pre-Purchase Workshops

1,049

# of Attendees at Pre-Purchase Workshops

Financial Education and Outreach

1,509

People attended 156 Financial Education Workshops

12,000+

through public education campaigns and distribution of consumer flyers

Our Clients are Satisfied

95%

Almost 100 percent of clients would
recommend CCCSMD to
a friend or family member

What is Being Said about CCCSMD

While feeling a bit overwhelmed with credit and budgets I did some research on how I could receive a free credit analysis along with a consultation on how to move forward. Marileidy exceeded my expectations. The gems she was sharing with me during the call made me feel like a winner even though I didn’t make any immediate moves. I urge everyone who maybe feeling doubtful or out there alone to please reach out to CCCSMD and go over your credit report. I guarantee you will hang up feeling like you are way more equipped for a healthier financial future.

LaTonya Bennett

Up Next for 2021:

Addition of consumer tools for a more engaging and interactive experience – including Debt Monster!

Further develop programs and supportive services to support individuals and families impacted by the COVID crisis and its economic consequences

Consumer advocacy and protection campaigns, including: Fair Housing and PROTECT Week (www.protectweek.org)

Statewide expansion in Virginia and Florida