2018 Annual Impact Report

Our Mission is to Create Economic Stability through Financial Advocacy and Counseling. CCCSMD – also known as Consumer Credit Counseling Service of Maryland and Delaware, Inc. – has been helping thousands of consumers and families regain control of their financial lives and set them on their path to financial independence since 1966. CCCSMD utilizes a holistic approach focusing on the individual and their unique goals and circumstances.

All I could think about were my bills. I felt like I was on a never-ending treadmill. Now that I have a realistic budget, I’m finally gaining traction on paying off my debt. – Devon, Delaware CCCSMD Client

Financial Counseling

32,027

# of Calls

4,873

# of Completed Sessions

$17,000

Avg. Decrease in Debt

Homeownership Counseling and Education

1,856

# Completed Individual Sessions

1,057

# Clients Receiving Education

332

Participated in Workshops

725

Participated in eHome America

Financial Education and Outreach

1,560

People attended 112 Financial Education Workshops.

10,000+

People reached through events and awareness campaigns.

What is Being Said about CCCSMD

94%

Almost 100 percent of clients would
recommend CCCSMD to
a friend or family member.

I didn’t believe I had the money to pay my debt off. (My Financial Advocate) showed me where I could reduce some of my expenses and put more money towards becoming financially secure. – April, Florida CCCSMD Client

Up Next for 2019:

Winter 2019

Chat feature that will allow clients to connect with a Financial Advocate and get the process started online through the website.

Spring 2019

Web-based education and workshops.

Fall 2019

Credit Reviews and other longer-term planning services.